Google My business - Multiple Account
Verified by FreshworksIntegrate and respond to your Google Business reviews and questions directly from Freshdesk.
Published by Spritle Software(about 10 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
✨ Integrating Google My Business with Freshdesk allows you to manage the reviews and questions of your Google My Business locations within Freshdesk.
✨ The app retrieves the latest reviews and questions from enabled locations every 30 minutes and converts them into Freshdesk tickets.
✨ Agents can reply directly to reviews and questions from within Freshdesk, with their responses added as replies to the respective reviews and questions.
Prerequisites:
Create a custom Ticket field of type Single line text for mapping fields.
Create a custom Ticket field of type Dropdown with label review_type and add the below options
1. Google Review
2. Google Question
Top Features:
1. Filter tickets using tags as the star ratings.
2. Set specific groups for which tickets should be created.
3. Enable or disable the location for the ticket creation process.
4. Get an analytical overview of the tickets created through the app on the full-page app.
5. Receive a weekly report on the number of reviews created as tickets.
6. Get instant email notifications if ticket creation fails.
7. Be notified through a note in the ticket if a reply is not sent.
8. Process up to 500 locations; for more locations, contact support@saasly.in.
Keep yourself streamlined on everything that is passing in your Google My Business locales with this stupendous app!
7 installs
Sign in to review app
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How to Setup the Google My Business - Multiple Account application in the Freshdesk instance?
Go to: https://saasly.in/apps/userguide/how-to-install-gmb-multiple-account-in-freshdesk
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
Google reviews and questions
What is the purpose of collecting/processing the data?
The app processes reviews and questions into tickets, allowing agents to respond without leaving Freshdesk
Does your app store any End-User data?
Yes
What End-User data does your app store?
User email and Google access token
Countries where data is stored
Netherlands
What is the purpose of storing the data?
User email to differentiate the accounts and access token to fetch reviews and questions from the respective business accounts.
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History2.0 (July 2024)
updated location name in location tab
Update group and product mapping for tickets
Update full page app icon