LogMeIn Resolve
Verified by FreshworksLogMeIn Resolve offers the option to start remote sessions with your end users, directly on Freshdesk
Published by LogMeIn(about 1 month ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
1. Manage incidents through LogMeIn Resolve: The LogMeIn Resolve app extends Freshdesk capabilities to provide agents with a full incident management suite, including remote controlling of the end user's device.
2. Remote session of the system to provide solution to the issue.
3. Create support sessions from the LogMeIn Resolve app: Agents can provide remote support to end users directly from Freshdesk. This includes instant chat, remote control, and remote view.
4. Share session link and collaborate in real-time: Agents can invite an end user to a support session with a single click.
5. Join the session: Agents can join a LogMeIn Resolve support session directly from Freshdesk.
6. Agent will use the app to have remote session of the system where the issue is reported if the issue is not resolved with the instructions provided via ticket itself.
7. Detailed history of support sessions in Freshdesk: LogMeIn Resolve collects notes and automatically adds those to the Freshdesk ticket after the session ends. Also, provide session details recording.
1. In Freshdesk, go to Admin > Support Operations > Apps > Get More Apps.
2. Search for LogMeIn Resolve and select Install.
After installation, the Configuration page is displayed.
3. In the Configuration page, type the following details:
a. API Key: Paste your API key to set up a connection between Freshdesk and LogMeIn Resolve.
You can find the API key by selecting Settings > Profile settings in the top right.
b. Then select View API Key on the right and copy the key.
c. Domain: The domain that you see in the URL of your Freshdesk workspace.
For example, if you access Freshdesk at https://mycompany.freshdesk.com then your domain name is mycompany.
4. Select Install.
This will add LogMeIn Resolve to your Freshdesk account.
5. Let your agents know that they can now use LogMeIn Resolve to start remote support sessions from Freshdesk.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History3.0 (March 2025)
Changes Done:
App name "GoTo Resolve" -> "LogMeIn Resolve"
Logo update as per new branding.
Replaced "GoTo Resolve" to "LogMeIn Resolve" in description, code and Amplitude data.
No changes in functionality. It will work same as before.
2.0 (January 2025)
Amplitude changes:
Updated Company ID to fetch proper company domain.
App and Product parameter updated with structured name.