View detailed instructions to setup the integration here: https://support.freshservice.com/en/support/solutions/folders/50000000548 Step 1: Create a Service Account Set up a Service Account project in the Google API Console (https://console.developers.google.com/) by creating a new project (or selecting an existing one) and click on Create service account. Under Service account details, type a name, ID, and description for the service account, then click Create. Under Service account permissions, select the IAM roles as 'Project Owner' to grant to the service account, then click Continue. Optional: Under Grant users access to this service account, add the users or groups that are allowed to use and manage the service account. After the service account is created, open the service account, click on "Edit" then click "Add Key" under "Keys", then click "Create New Key". Make sure the key type is set to JSON and click Create. Click Close > Save Then click on "Domain-Wide Delegation" and then tick "Enable G Suite Domain-wide Delegation". Save the downloaded JSON key. Your new public/private key pair is generated and downloaded to your machine; it serves as the only copy of the private key. You are responsible for storing it securely. If you lose this key pair, you will need to generate a new one. Note: The Client Email, Private Key, and Private Key Id are obtained from Service account JSON file downloaded. Step 2: Enable Admin SDK API Open your project in the API Console (https://console.developers.google.com/). Click on ENABLE APIS AND SERVICES In the list of APIs, search and click Admin SDK API. Click on ENABLE to enable Admin SDK API Step 3: Assign OAUTH Scopes for Admin SDK API Go to Admin console (https://admin.google.com/). From the Admin console, go to Home > Security > API controls. Under Domain-wide delegation, click Manage Domain Wide Delegation. On the Manage domain-wide delegation page, click Add new. Enter the client ID of the service account or OAuth2 client ID of the app. Under the OAuth Scope, add each scope that the application can access. Click Authorize. For the OAuth scope information, please paste the below values in a comma-separated way. https://www.googleapis.com/auth/admin.reports.audit.readonly,https://www.googleapis.com/auth/admin.reports.usage.readonly,https://www.googleapis.com/auth/admin.directory.user.security,https://www.googleapis.com/auth/admin.directory.user.readonly,https://www.googleapis.com/auth/admin.directory.user