Gupshup WhatsApp Messaging for Freshdesk
Provide customer support on WhatsApp
Free
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Gupshup is world’s leading conversational messaging platform for customer support and trusted 45,000+ brands across 20+ countries. We are direct partners to WhatsApp and are best known for our service and product quality.
Getting your WhatsApp Business Account integrated with your Freshdesk portal will be very beneficial if your customers frequently contact your business through WhatsApp. Your agents can directly view and respond to WhatsApp queries within the Freshdesk ecosystem, which increase customer satisfaction and improves customer retention.
Allow us to facilitate your WhatsApp communication without any hiccups while you can concentrate on keeping your customers happy!
63 installs
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Detailed Instructions mentioned here https://docs.gupshup.io/docs/freshdesk-installation
Data Management and Storage
Does your app use AI or GenAI features?
No
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
App Info
Published by support
about 18 hours ago
Version: 3.0 Version History
Works with
Supported for
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Version History
Version 3.0
Released on Sep 12, 2024
1. New enhanced UI for channel config, template messaging and live chat screens
2. Multi channels support - Users can add multiple gupshup accounts
3. Template message preview
4. Updated the naming conventions according to the QA review.
5. Added API key validation and changed apikey to secured.
6. Added horizontal scrollbar in channel screen to view fields properly.
Version 2.0
Released on Apr 01, 2024