Request Happytalk token 1. Log in to your Happytalk account and link your Kakaotalk profile (https://happybook-basic.happytalk.io/get-started/channel-integration). 2. Request the Happytalk token via email same as the following format, To: sales@happytalk.io, help@happytalk.io Title/Subject: Integrating Freshdesk application Contents: I am applying for a token issuance for Freshdesk. Happytalk ID: agiratech Administrator name entered when signing up for Happytalk: agiratech 3. Once the Happytalk team provides the token then you can find the token at Account Management → Service Management → System Information. Installation 1. Log in to your Freshdesk account as an administrator. 2. Go to Admin →Helpdesk Productivity → Apps → Get More Apps → Search for the “Happytalk” app and click Install. 3. On the Freshdesk Account Configuration tab, enter your Freshdesk domain, API Key, and Default Email for creating the ticket and click "Verify Freshdesk Account". 4. Under the Happytalk Account Configuration tab, enter the Happytalk User ID, and Happytalk Token and then click Install. Post Installation 1. Go to the Happytalk app settings page and click the Happytalk Account Configuration tab. 2. Copy the Webhook Domain value and share it with the Happytalk team via email using the following format, To: sales@happytalk.io, help@happytalk.io Title/Subject: Webhook domain registration to integrate Freshdesk application Contents: Kindly register the webhook URL to integrate the Freshdesk application. Webhook URL: https://hooks.freshworks.com/XXXXXXXXYYYYYYYYYAAAAA Happytalk ID: agiratech Administrator name entered when signing up for Happytalk: agiratech.