Make Haptik your frontline of customer support and offer real-time resolution for repetitive user queries, thereby reducing ticket volumes and driving better customer experiences. When you integrate Freshdesk with Haptik, our Intelligent Virtual Assistant takes care of your low-touch, repetitive support queries and creates tickets for complex queries that automatically get synced into your Freshdesk dashboard, including chat transcripts and full conversation history. Why Haptik? Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 4 billion conversations. Haptik’s Enterprise CX Platform helps brands to build Intelligent Virtual Assistants that power the entire customer lifecycle from purchase to support, thereby accelerating top-line revenues and improving operational efficiencies. With the vision of driving the world’s transition to AI-powered conversations, Haptik’s Enterprise CX platform is designed keeping in mind the customer experience needs of consumer brands across eCommerce, Insurance, Telecom, Mortgage, Digital native, and Gaming industries. Haptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, AI Time Journal, Opus Research & more. Haptik enables businesses globally to upgrade their CX strategy using Intelligent Virtual Assistants that engage with customers across multiple digital touch-points (Web, Mobile Apps, Whats App, FB Messenger) and in multiple languages, driving sales and lowering operational costs. Haptik + Freshdesk; AI-powered Messaging that puts your customers first Strike the right balance between automation and agents. Make your support agents more efficient and drive higher productivity using Haptik. Haptik seamlessly integrates with Freshdesk enabling your business to: 1) Automate tasks that are repetitive such as Track my order, refund policy, password change, product replacement, and other FAQs that contribute to the stack of inbound customer queries 2) Free your agents allowing them to focus on customers who are at risk of churning and require immediate human intervention, while the IVA seamlessly handles low-touch support queries, reducing agent attrition and driving CSAT & NPS 3) Reduce handle time with automatic AI to Agent handoff: Seamlessly transfer conversations to a live agent with full context of the conversation bringing your agents up to speed with the issue before entering a live conversation with the customer, resulting in faster resolution 4) Power two-way natural conversations across messaging channels delivering a world-class messaging experience that your customers are accustomed to in their lives and expect from your brand Empower agents with the correct data & information, when they need it, right within their dashboard to efficiently address customer issues after they arise 5) Replace basic user experiences with highly-personalized ones using the customer's account information, actions, behavior, and lots more. Eliminate guesswork and get a pulse of your customers in real-time. Get full visibility on the types of issues and service requests that are being raised by your customers, discover what’s limiting their user experience, and continuously improve CSAT & NPS Why Haptik? Smart Skills: A suite of pre-trained conversation flows that are battle-tested to automate and resolve all the common use cases for your industry. Each Smart Skill is embedded with multi-turn dialogs, entity detection, live agent handover triggers and trained to handle edge cases atop your ideal user journey. Simply import the skills you need and deploy your virtual assistant. Advanced NLU: Industry-specific AI models embedded with domain-specific intelligence, data dictionaries & taxonomies, trained on thousands of user utterances to deliver human-like conversational experiences at scale. Built for scale: Handle millions of conversations without any downtime. Reduce queries and resolve problems 24/7without hiring new resources.