Turn Freshdesk tickets into actionable customer feedback for the product team.
Free
12 installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviewsHow to install?Privacy & SecurityNew
Harvestr is a product management software that lets you manage customer feedback, prioritize features and communicate on your roadmap, all in one beautiful interface.
With Harvestr, you can escalate Freshdesk tickets that contain valuable customer feedback to your product team. These tickets will then be turned into actual features faster, making your customers happier with your product and decreasing workload for support agents.
Support teams working in Freshdesk also get updated about the evolution of each feedback ticket in the product roadmap. When a feature is shipped, Harvestr makes it super easy to close the feedback loop with customers and provide them with a great service experience.
Sign up for a free trial at https://harvestr.io
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1. Create a Harvestr account on https://harvestr.io
2. Find and install the Harvestr app in your Freshdesk account from the Freshdesk Apps Marketplace
3. When asked in Freshdesk, enter your Harvestr email and password and your Freshdesk API key (you can find your API key in your Freshdesk profile settings)
4. That's it! Your support agents can now push tickets from Freshdesk to Harvestr by clicking on the 'Send to Harvestr' button in the right sidebar of the ticketing interface (if you do not see the Harvestr button, refresh the page).
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
Version 4.0
Released on May 10, 2022
Version 3.0
Released on Jul 08, 2020
Version 2.0
Released on Jun 17, 2020
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