Freshworks Marketplace

View iPhone / iPad image attachments (HEIC) right within your ticket

Paid

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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The HEIC Attachments Preview app for Freshdesk enables support agents to view HEIC image attachments within tickets, without the need to download the file to your system before opening it. HEIC is the High Efficiency Image Format used by iPhones and iPads by default when storing images. Most customers visiting your help center with an iOS device uploading image attachments to their tickets will upload HEIC attachments which cannot be previewed in Freshdesk and require the file to be downloaded before being viewed. Key Features: 1. Effortless HEIC Image Preview: Our app equips your support team with the ability to instantly preview HEIC image attachments right within the ticket interface. Say goodbye to the tedious process of downloading and opening files separately. 2. Seamless Browser Integration: No more worries about compatibility issues or the need for external software. The HEIC Preview App seamlessly integrates into the browser, allowing smooth and hassle-free image previews. 3. Enhanced Support Workflow: By eliminating the need for manual file downloads and conversions, your support agents can now focus solely on addressing customer queries promptly, resulting in increased efficiency and productivity. 4. iOS Customer Support Excellence: With the ability to preview HEIC attachments, your team can deliver top-notch support to iPhone and iPad users, ensuring a positive and tailored customer experience. Upgrade your support experience today with the HEIC Attachments Preview App for Freshdesk - the indispensable tool for modern and customer-centric support teams.

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After installing the HEIC Attachments Preview from the Freshdesk app marketplace a configuration screen will appear. This is needed in order for the app to be able to display the list of attachments associated with your tickets. Once the credential setup is completed the app will be visible in the sidebar of your tickets - the name is HEIC ATTACHMENTS PREVIEW. Open a ticket with HEIC attachments and start viewing the images without the need for custom software.

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

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