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Help Desk Migration | Import to Freshservice
Help Desk Migration refines Freshservice migration. Import from Zendesk, Intercom, or any platform.
Published by Help Desk Migration(about 2 years ago)
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The Help Desk Migration service makes it easy to import your customer data to Freshservice. Whatever your needs, migrating from another solution or merging multiple Freshservice accounts, our team is ready to assist you. With our Freshservice Importer, you can transfer tickets, departments, requesters, agents, groups, notes, attachments, custom fields, and knowledge base records. Our app supports migration from 70+ platforms, including Gmail, Zendesk, HubSpot, and Salesforce.
Freshservice Migration Benefits
Our Freshservice import service provides different ways to move your data, from DIY automated to fully customized. Test it for free by hand-picking 20 records for a Demo Migration. We’ll keep all data relationships intact by mapping custom fields and matching agents. Customize the migration as needed, like importing newer records first, skipping attachments, or adding tags. Support service packages add more migration options while our concierge migration handles your Freshservice for you. Secure access controls are available for both offshore and onshore migration choices.
Get started with Freshservice migration today!
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1 Sign up for an account
2 Choose your current platform and connect it to Migration Wizard
3 Choose Freshservice as your Target and log in to connect to Migration Wizard
4 Select data objects to migrate and map record fields
5 Initiate a Free Demo - during the test Freshservice import, a sample of data (20 tickets and all related data + 20 KB articles) will be migrated.
6 Check the Demo migration results. Pay for your migration and proceed with your Full Data Migration anytime.
Get started with Freshservice import today!
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Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
Name, Email address, data in the default and custom user fields
What is the purpose of collecting/processing the data?
Data migration from source account to Freshdesk
Does your app store any End-User data?
Yes
What End-User data does your app store?
Name, Email address, data in the default and custom user fields
Countries where data is stored
Germany
What is the purpose of storing the data?
The data is stored to facilitate the migration process and ensure that everything is migrated properly
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
AWS Key Management Service (KMS)
AWS infrastructure, which includes disk encryption to protect static data
For more details, visit our security policy https://help-desk-migration.com/security-policy/
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
SSL (Secure Sockets Layer) encryption
HTTPS connections for all migrations
For more details, visit our security policy https://help-desk-migration.com/security-policy/
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
We implement various security measures aligned with OWASP guidelines, including robust encryption methods, secure access protocols, and regular security assessments. Our migration service employs advanced security practices such as end-to-end encryption, OAuth 2.0 authentication, data segregation strategies, and the use of Cloudflare's Web Application Firewall (WAF) to protect against web-based threats.
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
Yes
What is the data retention period?
By default, we remove migration data thirty days after the Demo Migration and five (with Standard and Premium support plan) or 10 (with Signature support plan) days after the Full Migration. However, we provide the option to shorten or prolong this retention period based on the customer's request.
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Log in to install this app
Enter your Freshservice URL to proceed
https://
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