Freshworks Marketplace

Overview

How to install?

Privacy & Security

New

The Help Desk Migration service takes the hassle out of moving your customer service data to Freshdesk. Whether you're migrating from another platform or consolidating multiple Freshworks accounts, we've got you covered. Our Freshdesk Importer can automatically transfer tickets, contacts, companies, agents, groups, notes, attachments, custom fields, and knowledge base content. We support migration from over 70 platforms, including Gmail, Zendesk, HubSpot, and Salesforce. Freshdesk Migration Benefits Our Freshdesk import service offers flexible migration options, from fully automated to fully customized. You can try a free demo by hand-picking 20 records for a test migration. We'll handle custom fields, agent matching, and preserving data relationships. You can also tailor the migration to your needs, like migrating inline images, adding tags, and choosing whether to move attachments. Support service packages unlock all migration options, and our concierge service has experts set up and run your Freshdesk import for you. Offshore and onshore migration options are available with secure access controls. Get started with Freshdesk migration today!

1) Register an account. 2) Select your current platform and connect it to Migration Wizard. 3) Select Freshdesk as your Target and log in to connect to Migration Wizard. 4) Select data objects you want to migrate and map record fields. 5) Start free Demo: during the test Freshdesk import, a small amount of data (20 tickets and all related data + 20 KB articles) will be transferred. 6) Check Demo migration results. Pay for your migration and start your Full Data Migration anytime. Get started with Freshdesk import today!

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Yes

What End-User data does your app collect/process?

Name, Email address, data in the default and custom user fields

What is the purpose of collecting/processing the data?

Data migration from source account to Freshdesk

Does your app store any End-User data?

Yes

What End-User data does your app store?

Name, Email address, data in the default and custom user fields

Countries where data is stored

Germany

What is the purpose of storing the data?

The data is stored to facilitate the migration process and ensure that everything is migrated properly

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?

Yes

Elaborate the encryption methodology adopted

AWS Key Management Service (KMS) AWS infrastructure, which includes disk encryption to protect static data For more details, visit our security policy https://help-desk-migration.com/security-policy/

Is the End-User data encrypted in transit?

Yes

Elaborate the encryption methodology adopted

SSL (Secure Sockets Layer) encryption HTTPS connections for all migrations For more details, visit our security policy https://help-desk-migration.com/security-policy/

Does your app adhere to the OWASP (Open Web Application Security Project) security standard?

Yes

Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?

We implement various security measures aligned with OWASP guidelines, including robust encryption methods, secure access protocols, and regular security assessments. Our migration service employs advanced security practices such as end-to-end encryption, OAuth 2.0 authentication, data segregation strategies, and the use of Cloudflare's Web Application Firewall (WAF) to protect against web-based threats.

Does your app permanently delete the customer data as soon as the customer uninstalls the app?

Yes

Does your app allow customers to request a custom End-User Data retention period?

Yes

What is the data retention period?

By default, we remove migration data thirty days after the Demo Migration and five (with Standard and Premium support plan) or 10 (with Signature support plan) days after the Full Migration. However, we provide the option to shorten or prolong this retention period based on the customer's request.