Hide/Disable Ticket Fields
Verified by FreshworksThis app enables you to hide and/or disable selected ticket fields for specified agents.
Published by Artis(about 6 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
When there are several irrelevant default and custom ticket fields it is time-consuming for an agent to scroll through these fields while creating/updating a ticket. Using this app, all ticket fields except the mandatory fields will be available to Hide and/or Disable on New Ticket page and/or Ticket Details page based on your requirements.
Some of the benefits of this app are:
1. Display tickets field relevant to agents.
2. Useful when a ticket field is used to hold background information that is of no relevance of value to an agent.
3. Reduce unnecessary clutter on agents’ interface.
4. Improve agents’ productivity.
2.2k installs
Sign in to review app
28
5
4
3
2
1
To install this application, you need two things Freshdesk account Domain name and API Key
• Log in to your Freshdesk account
• Get Domain name listed in the URL (Ex: example.freshdesk.com)
• Click on your Profile Picture on the top right and select Profile Settings
• In the sidebar on the right, you will find the API Key
• Copy-paste these on the app installation page and click on Authenticate
• Select page location(s) where Hide/Disable feature is to be applicable
• Select Applicable Agent(s) from the list
• Select ticket field to Hide and/or Disable from the list
• Click on Install to save these settings in your account
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History3.0 (September 2021)
No release notes found
2.0 (September 2021)
No release notes found