Highrise CRM
Verified by FreshworksInstalling the Highrise app for your Freshdesk will let you access Highrise contact data for your requesters from the tickets page in your helpdesk.
Published by tag(about 6 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
After successful app installation, agents can view the Highrise app in the ticket details sidebar.
The Highrise app for Freshdesk brings customer information from Highrise CRM into your Freshdesk helpdesk software.
The primary benefit of using this app is it helps you get more information from Highrise regarding the customer who has raised the request, right next to the ticket, so you have context regarding their problems.
Thus, you can provide more targeted and personalized customer service for your customers.
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Pre-Requisites:
- This app needs you to have an account with Highrise.
- You need the following details to install the app.
1. Highrise Api Token (To get Personal Access Token from Highrise account, go to My Info -> Integrations
2. Domain name
- Update the domain name(For example, if it is freshdesk.highrisehq.com , then enter freshdesk) and API Key on freshdesk while installing.
- Make sure that there are no trailing/leading spaces.
- You'll be redirected to the Apps page and informed about the status.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History
This is the first version. Release notes not yet available.