Freshworks Marketplace

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Installing the Highrise app for your Freshdesk will let you access Highrise contact data for your requesters from the tickets page in your helpdesk.

Free

13 installs

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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Overview

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How to install?

Privacy & Security

New

After successful app installation, agents can view the Highrise app in the ticket details sidebar. The Highrise app for Freshdesk brings customer information from Highrise CRM into your Freshdesk helpdesk software. The primary benefit of using this app is it helps you get more information from Highrise regarding the customer who has raised the request, right next to the ticket, so you have context regarding their problems. Thus, you can provide more targeted and personalized customer service for your customers.

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Pre-Requisites: - This app needs you to have an account with Highrise. - You need the following details to install the app. 1. Highrise Api Token (To get Personal Access Token from Highrise account, go to My Info -> Integrations 2. Domain name - Update the domain name(For example, if it is freshdesk.highrisehq.com , then enter freshdesk) and API Key on freshdesk while installing. - Make sure that there are no trailing/leading spaces. - You'll be redirected to the Apps page and informed about the status.

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?