Highrise CRM
Verified by FreshworksHighrise gets you the key details about your customers inside your helpdesk.
Published by tag(about over 5 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
This app serves as a window for the agents to easily access Highrise CRM in the user informational panel
Highrise CRM is an essential tool to help you stay connected with your customer information and integrating this application with Freshchat pulls the customer information from Highrise CRM to Freshchat.
The benefits of using this app:
• Helps the agents find more information from Highrise about the users and displays it right next to the conversation window in the Freshchat.
• Assists agents to chat/respond fittingly to the user’s conversation.
• Provides more targeted and personalized customer service for your customers.
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Pre-Requisites:
- This app needs you to have an account with Highrise.
- You need the following details to install the app.
1. Highrise Api Token (To get Personal Access Token from Highrise account, go to My Info -> Integrations
2. Domain name
- Update the domain name(For example, if it is freshchat.highrisehq.com , then enter freshchat) and API Key on freshchat while installing.
- Make sure that there are no trailing/leading spaces.
- You'll be redirected to the Apps page and informed about the status.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Log in to install this app
Enter your Freshsales Suite URL to proceed
https://
Proceed
Version History
This is the first version. Release notes not yet available.