By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Hippo Video is an online video (screen, webcam, audio) recording tool which helps you create and add videos to your Freshservice tickets. It helps you create quick demos, how-to videos, and lets employees record issues and get feedback through videos. Hippo Video integrates closely with Freshservice to help your support team create videos to address and resolve issues quickly.
1. Ticket resolution - Capture the steps to resolve a problem as a video rather than explaining them over an email and sharing them with your employees.
2. How-to videos - Create tutorials and post them on your knowledge base. Enable your employees to help themselves with these videos.
3. Video Tickets - Give the power of video to your employees by letting them record issues through videos. The recorded issue is sent directly into the agent's account.
4. Easy sharing - You can share the created videos as an URL, embed in your knowledge base articles, send as an email, or share in social media.
5. Enhance employee relationships - Video is a great way to build relationships. Engage your employees with real-time videos.
6. Create testimonial videos - Let your employees share their journey in a more engaging and relatable way with videos. Simply share a link with your employees and let them record their testimonial through that link.
Getting started is simple. Click Install and start crafting videos with Hippo Video.
NOTE: All Freshservice users get Hippo Video free for 30 days (Total Value = $190). Contact support@hippovideo.io to activate.
App Details
Categories
Chat, Video & TelephonyKnowledge & Content Management
Setting up Hippo Video app for Freshservice barely takes any time. Once you have installed Hippo Video, you just need to provide your Freshservice API Key and Admin Email of your Freshservice account to get started.
To get FreshserviceAPI Key, all you have to do is:
1. Go to Profile -> Profile Settings
2. Copy the API Key shown in the page and paste to the Freshservice API Key field
3. In the next field, enter your Freshservice Admin Email address.
Once you are done with this process, you will automatically be signed up with Hippo Video. And you will receive an email with your Hippo Video login credentials.
App Details
Categories
Chat, Video & TelephonyKnowledge & Content Management
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
2.0 (February 2021)
No release notes found
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