Hourly Reports
Verified by FreshworksFreshchat Reports automatically delivered every hour via email
Published by Freshworks(about over 3 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
[AVAILABLE ONLY ON PRO & ENTERPRISE PLANS]
Hourly Reports allows you to get the following reports delivered via email every hour:
★ Interaction Report
★ Agent Performance Report
The report is scheduled to execute on the 15th minute of every hour in the timezone you have configured on the settings page.
The range of the report is the entire previous hour at the time of execution.
For example, if the report executes at 11:15:00 AM, the range of the report will be 10:00:00 AM to 10:59:59 AM.
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➤ To install Hourly Reports
On your Freshdesk Messaging dashboard, on the left-side menu, navigate to Apps.
Search for Hourly Reports and install the app.
➤ Configure Settings
Once the app has been installed, go to the app settings.
Enter the email address to which the reports need to be delivered.
Enter the Freshchat Domain and API Key and click Verify
Click Save
➤ Configure Reports
Once the Freshdesk Messaging API Key has been verified, you will be redirected to the Reports list page.
Toggle the switch to enable/disable each report individually.
Click Save.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Enter your Freshsales Suite URL to proceed
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Version History3.0 (October 2023)
No release notes found
2.0 (October 2023)
No release notes found