With our Freshdesk Virtual Customer Service App, you can let our AI-Agents work for you – directly from the cloud. The wide range of functions of our Freshdesk Virtual Customer Service App enhances your Freshdesk ticket system in an intelligent and smart way. Our innovative Freshdesk solution ensures lean and fast processes during all stages of the sales, employee and finance lifecycle covering tasks like the issuing of certificates or the processing of documents and data. No questions are left unanswered: In case that the data are incomplete, our AI-Agents will request the missing data autonomously – via email, app, or messenger app. Issuing and archiving certificates: Paperwork can be a burden even if the paper is electronic. Our AI agents don’t mind doing paperwork but, on the contrary, are fully dedicated to transmitting documents and certificates to automatically archive all documents in the electronic file system. Smart software self-starters: Our AI-Agents are virtual all-rounders and can easily use popular software solutions – directly from the cloud or, if requested, also on a computer via a user interface. In addition, our AI-Agents learn exceptionally fast when it comes to using new software solutions and/or applications. Upon instruction and active: Within no time, our AI agents process the desired issue, triggered by a forwarded ticket or autonomously by a defined set of rules.