This app will scan the ticket's subject and description for identifiers that match a pattern that you specify. When matches are found, they are converted to URL's using a template that you specify. Setup requires a sample transaction or customer ID and a URL pattern. Example: Your order ID's follow a fixed length pattern like ORD001000 and your support requests usually include the order ID in the subject or description. Your agents refer to the details of the order from an application by creating links like http://orders.example.com/orders/ORD001000/. This widget can extract such ID's and create these links for you in the ticket sidebar. For this specific example, you can specify the ID pattern as "ORD123456" and the link template as "http://orders.example.com/orders/{match}/".