Freshworks Marketplace

App cover art submitted by the app developer that represents the app

injixo for Freshchat

The award-winning WFM solution that empowers your people to do outstanding work.
Free
download
31 installs
verified badge symbolVerified by Freshworksinfo tooltip icon
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviewsHow to install?Privacy & SecurityNew
injixo is a leading cloud-based workforce management (WFM) solution, designed to empower people to do outstanding work. Our comprehensive platform, featuring advanced forecasting, scheduling, real-time management, and employee engagement tools, is constantly innovating to meet ever-changing business needs. injixo is trusted by a global community of 200,000 users in over 30 countries worldwide, to optimize their workforce efficiency every day. Facing the evolving challenges of today, injixo provides solutions to navigate uncertainty and manage complex, unpredictable day-to-day operations. Our machine learning-driven forecasting accurately predicts workloads across various timeframes, helping you stay ahead in an uncertain world. With injixo, creating the perfect schedule becomes easier, balancing your people's needs with your business goals. Our real-time intraday management allows you to adapt schedules swiftly to unforeseen events, ensuring your short-term objectives are always within reach. Moreover, injixo believes in nurturing your people's growth, with education content that empowers your people to realize their full potential through scalable e-learning programs. And with our robust platform, you can innovate confidently, leveraging a scalable cloud infrastructure, deep integrations, and an open API, all anchored in enterprise-grade security. Website www.injixo.com
empty_review_icon
No reviews available for this app.
Ready to transition from manual spreadsheets to a streamlined, automated WFM solution? The injixo team is ready to assist you in empowering your WFM process. Let us show you how we can cater to your unique business needs with a personalized product demo. 1. Start by filling in your contact details here: https://tinyurl.com/4nz7cpns 2. The injixo team will promptly contact you to provide detailed information about setting up your injixo account. 3. The injixo team will guide you through downloading our app, ensuring a smooth integration of your contact history from Freshdesk/Freshchat/Freshcaller, to your new injixo account.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
email address
What is the purpose of collecting/processing the data?
map agent statuses
Does your app store any End-User data?
Yes
What End-User data does your app store?
email address
Countries where data is stored
Ireland
What is the purpose of storing the data?
map agent statuses
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
AES256
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
TLS1.2 or higher
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
OWASP API Security Project OWASP API Security Top 10
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
close modal
close modal
Go to Developer Portal