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Inline Help
Not governed by Freshworks Freddy AIAs a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
Answer customer questions before they ask with AI
Published by Inline Manual(about 1 year ago)
Supported for
Inline Help is a tool that transforms your Freshdesk knowledge base into an intelligent, AI-powered support system. It includes features like "Explain This," providing in-app contextual assistance, a Chatbot for real-time intelligent responses, a centralized Widget for all support tools, and a Knowledge Base for user-centric information access. Additionally, it offers a Ticket Form for easy issue reporting and uses AI for continuous knowledge refinement, optimizing content in real-time. This suite of tools is designed to elevate the user experience and streamline customer support delivery, making your knowledge base a more effective and efficient asset. Powered by ChatGPT and OpenAI LLM.
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Create an Account: Sign up on the Inline Help website - https://inlinehelp.com. Opt for the free trial to explore the service.
Onboarding: After account creation, a brief and straightforward onboarding process begins, guiding you through essential steps. Connect via Freshdesk API integration.
Ready to Use: In less than 5 minutes, you'll be set up and ready to leverage Inline Help's AI-driven features within your application.
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Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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