Instagram with Freshchat
Verified by FreshworksThe Instagram app adds two-way direct messaging functionality to Freshchat.
Published by support(about almost 3 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The Instagram app adds two-way messaging functionality to Freshchat, allowing agents to receive and reply to Instagram direct messages from within the Freshchat interface.
This has two-fold benefits: your customers can connect to your live chat agents and connect with you via their preferred communication channel while also making it easy for your customer service agents to manage all conversations at one place.
The Instagram for Freshchat app removes friction from customer communications by letting customers reach your business via the platform they are already on.
All great relationships start with a single conversation. The Instagram for Freshchat app makes it happen.
Features of Instagram for Freshchat app:
• 2-way messaging functionality
• Auto-responder message with customizable template
Want to see the app in action?
https://codup.co/freshchat-with-instagram-integration/
.png){kind=icon}
* On your Freshchat dashboard, on the left side menu, navigate to Apps.
* Search for Instagram Integration for Freshchat and install the app.
* On the installation screen, you will be asked to log in with your username, password, and your Freshchat domain. If it’s the first time you’re using this app, you’ll be required to sign up by creating a username and password.
* Next, you’ll need to enter the License Key, which you received when purchasing the app. If you haven’t yet purchased the app, time to do it now.
https://codup.co/freshchat-with-instagram-integration/
* Next, authenticate Facebook Page by clicking Authenticate with Facebook.
* Next, enter your Freshchat Auth API Token and click Validate Freshchat Account.
* Choose the Channel ID where you want all incoming Instagram messages to route to.
* Configure the auto-responder message that will be sent when someone sends you a DM for the first time.
Click Install.
That’s it. Your app is set to roll!
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Log in to install this app
Enter your Freshsales Suite URL to proceed
https://
Proceed
Version History
This is the first version. Release notes not yet available.