The Instagram app allows you to connect several Instagram Business accounts with Freshdesk to handle comments and replies without leaving it. The app collects recent Instagram posts and tracks new activity, such as comments and replies. You can filter them by time/date or content, and comment or reply right from the app. If needed, the agents can also create separate tickets from certain comments, assign them to different agents and let your team collaborate to deliver replies. The app automatically checks for updates and highlights thumbnails of Instagram posts when new comments or replies are found in them, so you can be sure not to miss anything your customers and followers are writing. For more information, refer to: https://swedbyte.com/freshdesk-instagram Also detailed instructions on installation and troubleshooting can be found here: https://swedbyte.com/instagram-app-installation-and-use/