IntelliAssign Status
Verified by FreshworksEnables Admins to modify the IntelliAssign status of any Agent.
Published by Freshworks(about 2 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
[AVAILABLE ONLY ON FRESHCHAT FOREST & ESTATE PLANS]
This app allows Admins to turn the IntelliAssign avaialbility of any Agent ON/OFF.
This app includes the following features:
★ Search Agents based on their name and email address.
★ Filter Agents by Group.
★ Automatically refreshes the status every 30s.
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★ To install IntelliAssign Status
On your Freshchat dashboard, on the left-side menu, navigate to Apps.
Search for IntelliAssign Status and install the app.
★ Configure Settings
Once the app has been installed, go to the app settings.
Enter the Freshchat Domain and API Key and click Verify
Click Save
★ Usage
➤ Turn the IntelliAssign status of any Agent ON/OFF by toggling the switch next to the Agent's name.
➤ Search for an Agent by their name or email address from the search bar.
➤ Filter Agents by selecting the group from the Groups dropdown.
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