IntelliAssign Status
Verified by FreshworksEnables Admins to modify the IntelliAssign status of any Agent.
Published by Freshworks(about almost 4 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
[AVAILABLE ONLY ON FRESHCHAT FOREST & ESTATE PLANS]
This app allows Admins to turn the IntelliAssign avaialbility of any Agent ON/OFF.
This app includes the following features:
★ Search Agents based on their name and email address.
★ Filter Agents by Group.
★ Automatically refreshes the status every 30s.
700+ installs
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★ To install IntelliAssign Status
On your Freshchat dashboard, on the left-side menu, navigate to Apps.
Search for IntelliAssign Status and install the app.
★ Configure Settings
Once the app has been installed, go to the app settings.
Enter the Freshchat Domain and API Key and click Verify
Click Save
★ Usage
➤ Turn the IntelliAssign status of any Agent ON/OFF by toggling the switch next to the Agent's name.
➤ Search for an Agent by their name or email address from the search bar.
➤ Filter Agents by selecting the group from the Groups dropdown.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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https://
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Version History6.0 (October 2023)
No release notes found
5.0 (October 2023)
No release notes found
4.0 (October 2023)
No release notes found
3.0 (October 2023)
No release notes found
2.0 (October 2023)
No release notes found