Sync your discovered apps mobile and computer devices that are managed in Intune to Freshservice.
Free
3.0 (100+)
2k installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviewsHow to install?Privacy & SecurityNew
Intune app in Freshservice lets organizations sync their discovered apps, mobile and computer devices managed by Intune into Freshservice asset management. This allows organizations to view health information of all their devices in Freshservice. This provides agents the information they need to perform their service desk operations efficiently.
Benefits of Intune app integration:
1. Acts as a one-stop-shop for asset managers about all their devices in Freshservice which are fetched from Intune.
2. It helps the asset manager gather insights about asset health information.
3. With this application, the selected users can perform actions from Freshservice like wipe, reboot, retire, etc.
4. Brings in better visibility into the issue being faced by the end-user (in the form of a ticket) by identifying what devices the end-user has.
5. It allows to sync the discovered apps and devices from multiple Azure accounts to Freshservice
6. It allows to filter the devices based on ownership type.
7. It helps to show the error logs for the discovered apps and devices which are failed to sync into the Freshservice
For app configuration setting instructions and FAQs, refer The Intune App article - https://www.techaffinity.com/intune.html
3.0
2k installs
Sign in to review app
100+
5
4
3
2
1
Joe Diaz
4 days ago
Very nice logo
Gerard Chute
5 days ago
Having some issued with intune
Daniel Littlefield
18 days ago
Works well, the software sync has not been working though since we started using this product. Although the sync has suddenly stopped working!
Brian Gilbert
20 days ago
So far so good
1. Head over to the Admin tab in Freshservice.
2. Under the Helpdesk Productivity tab, click on the “Apps” icon and go to “Get More Apps”.
3. When you find the Intune app, simply click on the icon and hit install.
4. Enter the below details.
Freshservice Domain Name
Freshservice API Key
Client Id
Client Secret
Intune Domain name
5. Click the verify button and set up mapping between Freshservice and Intune fields for Computer and Mobile.
6. Click the next button and you can enable the device actions for the selected agents by providing the Azure User Name and Password.
7. Click on Install
8, You can add more Intune tenants once the app is installed by clicking on the Add new button in the app settings page.
9, Discovered apps will not sync by default, to enable it click on settings, enable software logs button, verify and save the app.
For app configuration setting instructions, refer The Intune App article - https://www.techaffinity.com/intune.html
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 8.0
Released on Jun 21, 2024
We migrated the app to the latest platform.
Version 7.0
Released on Sep 15, 2023
It allows to filter the devices based on ownership type (Device Preferences)
Masking the user credentials on the app configuration page
Version 6.0
Released on Jan 11, 2023
Version 5.0
Released on Sep 09, 2022
Version 4.0
Released on Jun 21, 2022
Version 3.0
Released on Oct 26, 2021
Version 2.0
Released on Apr 09, 2020
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