Freshworks Marketplace

Overview

Reviews

How to install?

Privacy & Security

New

- Secure remote desktop support - Freshdesk integration - Session initiation from the ticket page - Session recording - System information access - Restart and reconnect options - After the session the details, will be saved under session reports

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1. Log in to your Freshdesk portal. 2. Open the "Admin" tab. 3. Open "Apps" and click “Get More Apps”. 4. Locate the “ISL Light” app and click “Install”. 5. Now, you can view your "ISL Light" widget right below the ticket sidebar on the ticket details page. 6. Click the "Authorize" button and enter your ISL Online username and password. 7. Click "Start New Session" to generate a session code. 8. Share the code or send an email invitation to your customer. 9. Once the customer runs the ISL Light Client on their side, you'll start to provide remote desktop assistance.

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?