ISL Light
Verified by FreshworksProvide secure and reliable remote desktop support with ISL Light for Freshdesk.
Published by ISL Online(about 2 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
- Secure remote desktop support
- Freshdesk integration
- Session initiation from the ticket page
- Session recording
- System information access
- Restart and reconnect options
- After the session the details, will be saved under session reports
12 installs
Sign in to review app
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1. Log in to your Freshdesk portal.
2. Open the "Admin" tab.
3. Open "Apps" and click “Get More Apps”.
4. Locate the “ISL Light” app and click “Install”.
5. Now, you can view your "ISL Light" widget right below the ticket sidebar on the ticket details page.
6. Click the "Authorize" button and enter your ISL Online username and password.
7. Click "Start New Session" to generate a session code.
8. Share the code or send an email invitation to your customer.
9. Once the customer runs the ISL Light Client on their side, you'll start to provide remote desktop assistance.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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Enter your Freshdesk URL to proceed
https://
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Version History
This is the first version. Release notes not yet available.