- Provide remote assistance to requesters to solve complicated issues quickly - Initiate an ISL Light Session directly from the ticket page with the click of a button - Save ticket details automatically under ISL Light Reports for future queries Available in English, Spanish and Catalan. Note: This app is available with any Freshservice plan, with the exception of free plans, which do not have access to the marketplace.

1.- Log in to Freshservice portal and go to Admin -> Apps -> Get more Apps. 2.- Search for ISL Light, when you find it, click "Install". 3.- Fill all wizard required fields to finish the installation (see notes below). 4.- Upon successful installation, your agents will be able to use the ISL Light app 5.- In the Ticket page, agents click on ISL Light widget to enter their ISL Light credentials after clicking "Login" button. 6.- Click in "Generate session" to generate and new ISL Light remote session code. This will add automatically add a new response in the ticket with the link to start the remote session from customer's end. Notes: 1.- ISL Online SaaS customers should use www.islonline.net in "ISL Online DNS Server" field. ISL Online on-premise customers should use their own DNS. It's not allowed to use public IP Values in "ISL Online DNS" field. Also it is required that on-premise ICP Server be SSL configured (https://your_icp_dns) 2.- To use the app, you need an ISL Online integration key. Please, contact with Optima Solutions (freshworks@optimasolutions.es) for further information.