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ISL Online

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The ISL Light app allows agents to provide remote assistance to requesters on Freshdesk.
Published by Optima Solutions(about over 1 year ago)
Free
Version History
Version 1.0
Supported for
freshdesk iconFreshdesk
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
- Provide remote assistance to requesters to solve complicated issues quickly - Initiate an ISL Light Session directly from the ticket page with the click of a button - Save ticket details automatically under ISL Light Reports for future queries Available in English, Spanish and Catalan. Note: This app is available with any Freshservice plan, with the exception of free plans, which do not have access to the marketplace.
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1.- Log in to Freshdesk portal and go to Admin -> Apps -> Get more Apps. 2.- Search for ISL Light, when you find it, click "Install". 3.- Fill all wizard required fields to finish the installation (see notes below). 4.- Upon successful installation, your agents will be able to use the ISL Light app 5.- In the Ticket page, agents click on ISL Light widget to enter their ISL Light credentials after clicking "Login" button. 6.- Click in "Generate session" to generate and new ISL Light remote session code. This will add automatically add a new response in the ticket with the link to start the remote session from customer's end. Notes: 1.- ISL Online SaaS customers should use www.islonline.net in "ISL Online DNS Server" field. ISL Online on-premise customers should use their own DNS. It's not allowed to use public IP Values in "ISL Online DNS" field. Also it is required that on-premise ICP Server be SSL configured (https://your_icp_dns) 2.- To use the app, you need an ISL Online integration key. Please, contact with Optima Solutions (freshworks@optimasolutions.es) for further information.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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