IT Resource Management
Verified by FreshworksEnable IT agents react faster by streamlining catalog items & 1-click provisioning within the ticket
Published by Freshworks(about 7 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The IT Resource Management app lets your service desk administrator choose critical services/products from the service catalog and map them under one WFH (work from home) kit.
Whenever IT agents receive a WFH request, they can simply invoke the app, get the list of catalog items to be provisioned and choose them. All the item requests are created and added as a note containing the request link in the ticket created by the requester. The app also allows one-click assignment of assets to the request.
100+ installs
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Please follow the below instructions to install the app.
1. Navigate to Admin -> Apps -> Get More Apps.
2. Search for the "IT Resource Management" app and click on Install.
3. Enter the freshservice domain and admin API key.
4. Click Next and add catalog items from your Service Catalog in the WFH kit.
5. Click Save.
When the app is installed, the IT Resource Management app icon will be displayed in the top-navigation bar on the Tickets page (refer the app screenshots).
Notes:
- App search will work only if the full name of the asset is added.
- Associating the asset will update the used by field of the asset to the ticket requester and also tie the asset to the corresponding ticket.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History3.0 (June 2024)
Version 3.0:
* Added support for workspace-level configuration within app settings using which- WFH kits can be customized against individual workspaces.
* Admins across any of the workspaces will be able to access & configure against any of the available workspaces that they have access to.
* Existing configuration will work only for the primary workspace.
* If there are service request items in the WFH kit of the primary workspace, but not available in the primary workspace- they will not be added to the kit.
* WFH kit for other workspaces needs to be manually configured
2.0 (December 2023)
Version 2:
* Migrating to Freshservice API v2
* Minor bug fixes