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Jamf for Freshservice

Sync your macOS, iOS and tvOS devices that are managed in Jamf Pro to Freshservice asset management.
Free
2.3 (8)
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100+ installs
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By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviewsHow to install?Privacy & SecurityNew
Jamf app in Freshservice lets organizations on the Apple ecosystem sync their macOS, iOS and tvOS devices managed by Jamf Pro into Freshservice asset management. This allows organizations to manage the lifecycle of all their devices in Freshservice, including devices fetched from Jamf. This provides agents the information they need to perform their service desk operations efficiently. Once the assets are synced into Freshservice, it - 1. Provides a single pane of glass for an asset manager about all their devices in Freshservice, including devices fetched from Jamf. 2. Helps the asset manager gather insights about the asset lifecycle and inventory related reports. 3. Completes the service fulfillment process by tagging the asset to the service request and the user. 4. Brings in better visibility into the issue being faced by the end user (in the form of a ticket) by identifying what devices the end user has. 5. Provides better insights into an asset manager into the financial details of the asset such as costs, warranty and contract expiry information. Note: For all accounts with 'Workspaces' feature enabled, all assets created by this app will be created in the primary workspace. Know more about Workspaces in the below link. https://support.freshservice.com/en/support/solutions/articles/50000005551-what-is-a-workspace-
2.3
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100+ installs
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Ashwin Vasudevan [C]
Raj Jenkin
Steve McGinn
Cole Deverall
https://support.freshservice.com/en/support/solutions/articles/50000009796-freshservice-integration-with-jamf-pro
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
The app collects Credentials required for integrating this app with Jamf
What is the purpose of collecting/processing the data?
To sync the assets data present in Jamf Pro account to Freshservice
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
AES-256 algorithm
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
TLS Encryption
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
SAST(Semgrep) scan is integrated in Staging(PR scan) /Production (Schedule Scan)
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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