Sync your macOS, iOS and tvOS devices that are managed in Jamf Pro to Freshservice asset management.
Free
2.3 (8)
100+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviewsHow to install?Privacy & SecurityNew
Jamf app in Freshservice lets organizations on the Apple ecosystem sync their macOS, iOS and tvOS devices managed by Jamf Pro into Freshservice asset management. This allows organizations to manage the lifecycle of all their devices in Freshservice, including devices fetched from Jamf. This provides agents the information they need to perform their service desk operations efficiently.
Once the assets are synced into Freshservice, it -
1. Provides a single pane of glass for an asset manager about all their devices in Freshservice, including devices fetched from Jamf.
2. Helps the asset manager gather insights about the asset lifecycle and inventory related reports.
3. Completes the service fulfillment process by tagging the asset to the service request and the user.
4. Brings in better visibility into the issue being faced by the end user (in the form of a ticket) by identifying what devices the end user has.
5. Provides better insights into an asset manager into the financial details of the asset such as costs, warranty and contract expiry information.
Note:
For all accounts with 'Workspaces' feature enabled, all assets created by this app will be created in the primary workspace. Know more about Workspaces in the below link.
https://support.freshservice.com/en/support/solutions/articles/50000005551-what-is-a-workspace-
2.3
100+ installs
Sign in to review app
8
5
4
3
2
1
Ashwin Vasudevan
about 2 months ago
Need field mapping feature
Raj Jenkin
3 months ago
Not fully sync the assets from Jamf Pro to Fresh Service.
Steve McGinn
6 months ago
It works!
Cole Deverall
6 months ago
It would be nice to have the ability to select which items are synced from Jamf into FreshService other than just Department and User (ie location, etc). I also had existing devices in FS that were not updated when the sync initiated.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 2.0
Released on Oct 07, 2024
Version 2.0:
* Advanced ITAM mode support was added to the app.
Build your own apps
Backed by a Platform-as-a-Service including a data store and serverless runtimes, and our rich Crayons component library, our SDK allows you to develop and deploy apps in a flash.