Jira - Orch
Verified by FreshworksDiscover Jira Software Users and Perform Operations on User, Groups and Issues
Published by Freshworks(about 2 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The Jira Orch app lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management.
Orchestration
Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.
1. User Management
- Create User
- Get User
- Delete User
2. Group Management
- Add User To Group
- Add Multiple Users To Group
- Create Group
- Remove Group
- Remove User From Group
- Remove Multiple Users From Group
3. Issue Management
- Create Issue
- Delete Issue
- Get Issue
- Assign Issue
- Get Issue Types
- Update Issue
- Add Ticket attachment to Jira
- Add Comment
SaaS Management
Freshservice's integration with Jira for SaaS Management enables you to track and manage users using Jira directly within Freshservice. Integrating with Jira enables you to:
Discover Jira Software users and manage compliance along with granular user activity based usage. You can take advantage of this usage information for license harvesting.
This integration requires the SaaS Management Add-on. More details can be found here: https://support.freshservice.com/en/support/solutions/articles/50000003270
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NOTE:
SaaS discovery is only supported via OAuth 2.0. The Inline Credentials (Basic Auth) Authentication mechanism can still be used but only for Orchestration actions via the workflows.
Atlassian Jira OAUTH 2.0 does not support Create/ Delete User orchestration actions. If you want to create and delete users via the Workflows, please create an additional config using the Inline Credentials (Basic Auth) Authentication mechanism.
Authentication mechanism
For OAuth 2.0 (3LO)
To generate Client ID and Client secret, and set the scopes, refer Atlassian documentation:
https://developer.atlassian.com/cloud/jira/platform/oauth-2-3lo-apps/#enabling-oauth-2-0--3lo-
Authorization Scopes to be Set Up
In Granular scopes, select the following scopes. For more details:
https://developer.atlassian.com/cloud/jira/platform/scopes-for-oauth-2-3LO-and-forge-apps/
Discovery Scopes:
- read:jira-user
- read:user:jira
- read:audit-log:jira
- read:jira-work
- read:license:jira
- read:group:jira
- read:issue:jira
- read:audit-log:jira
- offline_access
Orchestration Scopes:
- manage:jira-project
- manage:jira-configuration
- Write:jira-work
- manage:jira-data-provider
- offline_access
- write:group:jira
For Basic Auth
App Installation Parameters:
a. Jira Account URL (It is the Jira account URL. eg: example.atlassian.net)
b. Email (It is the Jira admin account email.)
c. Api Token (Create an API token from your Atlassian account)
- Log in to https://id.atlassian.com/manage/api-tokens.
- Click Create API token.
- From the dialog that appears, enter a memorable and concise Label for your token and click Create.
- Click Copy to clipboard, then paste the token to your script, or elsewhere to save
Additional Parameters required for Freshservice related actions
d. Freshservice Domain
e. Freshservice Api key
View detailed instructions to set up the integration here: https://support.freshservice.com/support/solutions/articles/50000003500
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
We process Credential required for Integrating this APP.
What is the purpose of collecting/processing the data?
To perform the actions initated by end-user for this intergration.
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
AES/ECB/PKCS5PADDING
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
AES/ECB/PKCS5PADDING
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
As per Freshservice OWASP guidelines.
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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Enter your Freshservice URL to proceed
https://
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Version History8.0 (November 2024)
Added SaaS Management Capabilities
Added OAuth Support for Jira Orchestration
7.0 (June 2024)
Bug Fixes
6.0 (May 2024)
Bug fixes
5.0 (September 2021)
No release notes found
4.0 (September 2021)
No release notes found
3.0 (September 2021)
No release notes found
2.0 (September 2021)
No release notes found