This application integrates with JotForm, enabling the seamless creation of tickets, contacts, and companies in Freshdesk. When a user submits a JotForm, the application automatically generates a ticket in Freshdesk, capturing their support request or inquiry. Simultaneously, it creates a contact record in Freshdesk, storing their contact information for future reference. Additionally, the application creates a company record in Freshdesk, associating the submitted form with the relevant organization. This streamlines the process, ensuring efficient management of customer interactions and facilitating smooth collaboration within the Freshdesk platform.

How to Setup the Jotform application in the Freshdesk instance? 1. Enter the Freshdesk API key & Subdomain. 2. Enter the Jotform API key. 3. Enter the Default ticket, contact, and company mandatory fields. 4. Choose the form & action(create a ticket/create a contact/create a company) then click on the okbutton. then the table will appear, then click on the configure button, need to map the form fields and ticket/contact/company fields. then click on the save button. 5. After saving the mapping, a webhook URL will appear, it will be used for Jotform webhook configuration. 6. Click the install button. After Installing the application need to configure the webhook in Jotform. 1. log in to your Jotform account and open the form setting(which you configured on the app setting page.)-> Integration section-> Search for webhook. copy the webhook URL from the app settings page then configure it there. That's it, you can good to go. Video guide: https://youtu.be/xiS56I_iPRg