Jotform
Verified by FreshworksCreate Freshdesk tickets, contacts & companies from JotForm submissions.
Published by Spritle Software(about 7 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
This application integrates with JotForm, enabling the seamless creation of tickets, contacts, and companies in Freshdesk. When a user submits a JotForm, the application automatically generates a ticket in Freshdesk, capturing their support request or inquiry. Simultaneously, it creates a contact record in Freshdesk, storing their contact information for future reference. Additionally, the application creates a company record in Freshdesk, associating the submitted form with the relevant organization. This streamlines the process, ensuring efficient management of customer interactions and facilitating smooth collaboration within the Freshdesk platform.
How to Setup the Jotform application in the Freshdesk instance?
1. Enter the Freshdesk API key & Subdomain.
2. Enter the Jotform API key.
3. Enter the Default ticket, contact, and company mandatory fields.
4. Choose the form & action(create a ticket/create a contact/create a company) then click on the okbutton. then the table will appear, then click on the configure button, need to map the form fields and ticket/contact/company fields. then click on the save button.
5. After saving the mapping, a webhook URL will appear, it will be used for Jotform webhook configuration.
6. Click the install button.
After Installing the application need to configure the webhook in Jotform.
1. log in to your Jotform account and open the form setting(which you configured on the app setting page.)-> Integration section-> Search for webhook. copy the webhook URL from the app settings page then configure it there.
That's it, you can good to go.
Video guide: https://youtu.be/xiS56I_iPRg
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Enter your Freshdesk URL to proceed
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Version History3.0 (June 2024)
Feature:
1. On the settings page: Showing all the forms. The previous version showed limited forms.
2.0 (April 2024)
1. The platform version has been upgraded from 2.2 to 2.3.
2. Customer field number types in tickets are now mapped to the corresponding fields in JotForm for contact numbers.
3. Updated secure params(apiKey, jfApiKey)
3. Email formatting (styles) in ticket descriptions is now handled.