By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Judge.me is a review app and platform designed for online businesses, primarily e-commerce websites. It allows merchants to collect, manage, and display product reviews and ratings from their customers. You can integrate the platform with popular e-commerce platforms like Shopify, WooCommerce, and BigCommerce.
With the Freshmarketer and Judge.me integration, you can do the following:
Event tracking: Automatically capture review data (star rating) as an event for each contact on their activity timeline in Freshmarketer.
Personalized communication: Use the review data to trigger targeted emails or SMS messages, WhatsApp, and Chat tailored to each customer based on their rating and feedback.
Improve customer satisfaction: Reach out to customers who leave negative reviews, address their concerns, and potentially convert their rating to a more favorable one.
Reward loyalty: Thank customers who leave positive reviews with coupons or discount codes, encouraging repeat purchases and fostering long-term loyalty.
Boost sales and engagement: Utilize customer review data to create personalized marketing campaigns, ultimately driving more sales and improving overall customer engagement.
Gain insights: Analyze customer review trends and feedback to better understand your audience and improve your products, services, and overall shopping experience.
Enhance reputation: Proactively manage and improve your online reputation by addressing negative reviews and highlighting positive ones, building trust with potential customers.
View customer reviews: Access all the latest reviews made by the customer right next to your chat inbox. Get a detailed view of the product review of the customer along with the average product review
Customer insights: Know the past purchase experience of the customer by viewing the average of all of their reviews.
App Details
Categories
Data management & AnalyticsMarketing & Brand Management
How to install:
1. Before you install the application, ensure that Judg.me is integrated with your e-commerce storefront.
2. Once you press install, the CRM will ask your permission to access all Judge.me data stored on your e-commerce storefront.
3. Click OK to give permission to the CRM, and the application will be installed.
For more details, refer to the below article. https://crmsupport.freshworks.com/en/support/solutions/articles/50000006062-what-is-judge-me-how-can-you-personalize-the-post-purchase-experience-for-customers-with-the-freshmarketer-and-judge-me-integration-/preview
App Details
Categories
Data management & AnalyticsMarketing & Brand Management
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
2.0 (May 2023)
Here is what you can do while providing support to the customers on chat
1. View a list of all the latest reviews of the customers next to the chat inbox
2. View a customer product review in detail along with the average of the customer review
3. Know the average of the reviews made by the customers
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