JustCall
Verified by FreshworksJustCall is a cloud phone and SMS system for sales reps and support agents.
Published by JustCall(about 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
JustCall creates powerful capabilities within Freshdesk, such as click-to-call, auto-logging, IVR, SMS logging, power dialer, and much more!
With the JustCall<>Freshdesk integration, you can reach out to your customers easily via calls and texts. Initiate outbound calls right from Freshdesk tickets and even receive incoming calls while you are using your CRM platform. Here are a few things you can do with this integration:
1. Make calls directly from Freshdesk tickets and route incoming calls to your agents easily.
3. Transfer or merge calls with your agents.
4. Automatically log notes and call recordings as tickets, for easy reference in the future.
5. Reply to incoming text messages straight from Freshdesk tickets.
1. Install the JustCall – Click to Call & Text app from the Freshdesk marketplace.
2. The JustCall icon will appear on the sidebar in Freshdesk. This icon will be available across your Freshdesk portal. You can call your contacts by clicking on their phone number once this is installed.
3. to make sure that your calls and texts get logged back on Freshdesk as tickets, follow these instructions: instructions:https://help.justcall.io/en/articles/2257505-how-to-configure-my-freshdesk-integration
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History3.0 (July 2023)
Supports the latest version of Freshdesk SDK.
2.0 (September 2021)
No release notes found