The Freshchat-KakaoTalk channel integration is a powerful communication tool that enables businesses to connect with their customers across multiple platforms. This integration combines the capabilities of Freshchat, a modern messaging software, with KakaoTalk, a popular mobile instant messaging application. With the Freshchat-KakaoTalk integration, businesses can manage all their customer conversations from a single dashboard. This makes tracking and responding to customer inquiries and support requests easier. The integration also allows businesses to automate certain aspects of customer support, such as sending automated replies or routing conversations to the right team member. Integrating with KakaoTalk allows businesses to reach customers on the platform they use most frequently. KakaoTalk is a popular messaging app in South Korea, where millions of people use it for personal and business communication. This integration allows businesses to engage with their customers more naturally and conveniently, improving customer satisfaction and loyalty. NOTE: If you have any questions or concerns regarding the native chat application, you can contact Sandeza Support at connect@sandeza-inc.com. Any issue that does not relate to the native chat application will be handled by the Freshworks Team via support@wedosoft.net.

Prerequisites: 1. During the free trial period, you can freely download the app. However, keep in mind that the session cost for message communication is still applicable from the Happy Talk end. 2. The app is built with support from Happy Talk. If you’ve acquired a sender key from another vendor, you can transfer it to Happy Talk. 3. Register your account with a callback URL: https://x3li4481ta.execute-api.us-east-1.amazonaws.com/prod In the Happy Talk system. 4. After installing the app, you’ll need to request Wedosoft to activate your channel for messaging. 5. Even after downloading and installing the app, you must contact [support@wedosoft.net](mailto:support@wedosoft.net) for backend approval to use it. 6. You can select **up to 100 channels** during installation Here are step-by-step instructions for installing and configuring the Freshchat-KakaoTalk channel integration: Install Freshchat: First, install Freshchat on your website or application from the Freshchat marketplace. Follow the instructions provided by Freshchat to complete the installation. Navigate to the Freshchat-KakaoTalk integration page: After installation, navigate to the Freshchat-KakaoTalk integration app from the Freshchat marketplace. Fill in the Freshchat domain name and API token: On the integration page, enter your Freshchat domain name and API token. You can find your API token in the Freshchat dashboard under "Settings" > "API Access". Fill in the ID for KakaoTalk channel entity (Business ID): Enter the ID for your KakaoTalk channel entity (Sender key), which you can obtain after your channel is approved by the KakaoTalk/Happy Talk Select the required channel and group: Finally, select the required channel and group from the dropdown list provided. This will allow you to specify which channel and group the integration will use to communicate with customers. Save the configuration: After filling in all the required details, click on "Save" to complete the configuration process. That's it! Your Freshchat-KakaoTalk channel integration is now configured and ready to use. You can start using the integration to communicate with your customers across multiple channels.