In the current view, it is very difficult for an agent to change the status of Ticket Properties for each ticket. This app allows tracking of a Freshdesk ticket easily by configuring Ticket Properties. Here are some of the app’s salient features: • Displays tickets in a unified view • One board per group with a column for each ticket status • Each ticket is represented as a card which shows the Ticket ID, Subject and Short Description, Due Date, and the agent it is assigned to • Drag-and-drop a ticket onto a column to change its status • Drag a ticket to reorder and prioritize tickets within a status column to focus on important work items • Changing the Ticket Properties as configured is way easier now