Freshworks Marketplace

App cover art submitted by the app developer that represents the app

Lend a visual and intuitive look to Freshdesk to view ticket properties without opening a ticket.

Free

3.3 (69)

2.9k installs

Verified by Freshworks

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Overview

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Privacy & Security

New

In the current view, it is very difficult for an agent to change the status of Ticket Properties for each ticket. This app allows tracking of a Freshdesk ticket easily by configuring Ticket Properties. Here are some of the app’s salient features: • Displays tickets in a unified view • One board per group with a column for each ticket status • Each ticket is represented as a card which shows the Ticket ID, Subject and Short Description, Due Date, and the agent it is assigned to • Drag-and-drop a ticket onto a column to change its status • Drag a ticket to reorder and prioritize tickets within a status column to focus on important work items • Changing the Ticket Properties as configured is way easier now

3.3

2.9k installs

Chris Postle

8 days ago

Needs more work. The ability to group tickets onto a board using tags should be a no-brainer. Also the ability to see more than 30 tickets on a board - if you have a lot of tickets this app is virtually useless.

Arno Smulders

30 days ago

Useless in its current form. The most simplest of solutions can't be configured: A subset of tickets (ie: incidents or questions/changes) with a lane per status. And preferably to have more than 1 kanban board.

VIKAS PATEL

about 1 month ago

Like the execution**** love to have more options to configure for our workflow...

Jannie Lotter

2 months ago

very goog just need more statuses on the board and all records on one board, dont want to go to next page etc.

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