Konnect Insights is a social listening and analytics platform that gives you data from social platforms and web. Data is fetched based on keywords and social profiles. Get the power of social Listening in Freshdesk with this integration. Konnect Insights supports Facebook, Instagram, YouTube, LinkedIn, Google Business reviews, Play store app reviews, App store reviews, Amazon, Flipkart, blogs, forums, news, reviews, complaint forums. Connecting Konnect Insights to Freshdesk allows you to: • Push social media data (Facebook, Instagram, LinkedIn, YouTube and many more) as Tickets in Freshdesk • Respond to the Tickets from Freshdesk • Get this data in real time • Assign to users / teams in Freshdesk • Automate the process of pushing data by setting rules • Automation based on classification, sentiment, keywords, followers and many more • Push data from all over the web (news, blogs, forums, reviews etc) to Freshdesk With Konnect Insights you get the power of 4 tools in one. 1. Listening from all over the web and social media. Built on big data and in-house search engine you will get everything that matters to you. Brand, competition and industry conversations that matter to you 2. Analytics of all the online conversations such as sentiment, classification, campaign analytics, social profile analytics and many more with beautiful dashboards and BI tools 3. Response management / Social CRM with intelligent workflows 4. Scheduling or Publishing posts on social media Konnect Insights is trusted by brands from various industries as it offers a complete social suite. Start your Free Trial (no credit card required) to explore all the features and integrate it with Freshdesk.