1. Log in to your Freshsales account. 2. Create a mandatory Custom field to capture your Tracking Number. (For detailed instructions on how to set this up on Freshsales, click here.) 3. Go to Admin Settings > Automation > Workflows > Create Workflow. 4. Name your workflow. 5. Set up these conditions: - Which record type does this workflow apply to? - Pick “Lead”. - When do you want to execute this workflow? - Execute "whenever the record is created or updated”. - Select run as “once, for each record”. - What conditions should trigger workflow actions? - Set the Toggle to “AND” - Add Condition > Lead Property > Select a field as “Tracking Number” > Pick "is not empty". - What actions should be performed? - Add Action > Select Trigger Webhook. - Make the following updates under Webhook Settings: - Select "Post" as Request Type. - Paste this URL under Callback URL - -------------------------------- (You can get this URL from your LateShipment.com account) - Select Encoding as "JSON" and content type as "Simple". - Select these fields under Content: Id, First name, Last name, Emails, Mobile, LeadStage , Created at, Updated at, Owner name, Owner email, Owner, mobile number, Creator name, Creator email, Email status, Company website, 6. Click Save.