Lateshipment.com for Freshdesk
Verified by FreshworksEmpower your support teams with complete visibility and control over shipments in transit.
Published by Lateshipment(about almost 5 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The LateShipment.com Freshdesk app is designed to help your support team have complete visibility and control over shipments in transit, right from your Freshdesk dashboard.
The LateShipment.com Freshdesk app is designed to extend the power of Freshdesk to help support teams have complete visibility and proactive control over shipments in transit.
Tickets are automatically created inside Freshdesk for shipments that are likely to face an issue during transit; Such as,
Delivery delays
Rerouted packages
Damaged Shipments, Lost Shipments
Failed delivery attempts
Returned Shipments Etc.
Any carrier updates about specific shipments are appended to the same ticket. When a support agent interacts with a ticket containing a tracking number, information about that shipment is automatically loaded in the LateShipment.com extension.
The app helps considerably improve post-purchase customer experience and your internal support metrics by ensuring that customers are never caught unaware of delivery issues affecting their orders and eliminating unhappy customer calls about shipping issues.
Note: A working LateShipment.com account is required for using this app.
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This integration enables the LateShipment.com widget to load inside Freshdesk with contextual information regarding shipments in question.
1. Download the LateShipment.com app from the marketplace.
2. Fetch your Token ID from your LateShipment.com account.
3. You can find your token ID under Settings >> Connect Helpdesk >> Freshdesk >> Advanced Integration Options.
4. Enter the Token ID and the Account Administrator email associated with your LateShipment.com account.
5. Enter these details and click on "Install"
6. Once this is complete, you can return to your "Tickets" page and the widget will be visible when a tracking number is available in the body/ subject of the ticket for agents to have up-to-date information regarding the shipment in transit.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History
This is the first version. Release notes not yet available.