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Line channel for Freshdesk powered by Engagely
Integrate chat and voice interfaces of Engagely with Line bot on Freshdesk using conversational AI
Published by Engagely(about over 5 years ago)
Supported for
Installing Line powered by Engagely will allow you to :
- Provide 24x7 assistance to your customers and retailers to order products, get automated human-like support, etc., from Line
- Connect Line bot to Freshdesk for raising tickets.
- Enable a host of features for users/agents such as transfer files, auto-respond, raise tickets (on Freshdesk) and more. Available with an AI bot and also as a vanilla Line channel as needed.
- Enable seamless multi-lingual communication with most languages including Chinese, Thai, Bahasa, Japanese, and many more.
- Single platform for Freshdesk, Line bot and Live Chat support
App Details
Categories
Developer Resources
Marketplace Resources
1. Head over to Freshworks Marketplace and click the dropdown menu beneath 'Select Product'.
2. Choose Freshdesk from the given options.
3. In the "Search box" search for 'Line channel for Freshdesk powered by Engagely', simply click on the icon and hit install.
4. You would be redirected to https://showcase.engagely.ai/engagelylinebot/ which would provide a step by step guide.
5. Upon successful authentication on the app, you will be able to use the Line bot.
App Details
Categories
Developer Resources
Marketplace Resources
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
App Details
Categories
Developer Resources
Marketplace Resources
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History