LogMeIn Rescue
Verified by FreshworksExtend the functionality of Freshservice by providing remote support to your customers with the use of LogMeIn app for Freshservice.
Published by Freshworks(about 7 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Installing the LogMeIn app for Freshservice will let you share users’ screens instantly, and solve problems in real time. This integration will:
- Take your support to the next level by giving your support executives the ability to take over their customer’s screens and solve their problems in real time.
- Cut out the hours of time you spend trying to understand your client’s problems via email, phone or chat, letting you troubleshoot problems almost instantly.
300+ installs
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Please click on the link below so you can be redirected to the solution article with detailed information on the installation process.
https://support.freshservice.com/support/solutions/articles/190737-freshservice-integration-with-logmein-rescue
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History
This is the first version. Release notes not yet available.