1. To integrate LogMeIn Rescue with Freshdesk, go to Admin > Apps > Get More Apps > LogMeIn Rescue 2. Enter your Freshdesk Domain name and API key and click ‘Authenticate’. 3. Enter your LogMeIn Rescue Company ID. To get your Company ID, a. Go to LogMeIn Rescue and open the ‘Administration Center’ https://secure.logmeinrescue.com/UK/AdminCenter/Console b. In the Administration Center, go to ‘Global Settings’ c. Your Company ID is located under ‘Single Sign-On’ in the section called ‘ASP .Net C# server side example’ 4. Enter your LogMeIn SSO password. To get your SSO password, a. Go to LogMeIn Rescue and open the Administration center. b. In the Administration Center, go to ‘Global Settings’ c. Set your SSO password under ‘Single Sign-On’ in the field ‘Enter new SSO password.’ 5. Click on ‘Install’. 6. In your Freshdesk account, go to Admin > Apps 7. Click on the settings icon next to ‘LogMeIn Rescue’ app 8. Click on the ‘Settings’ tab 9. Copy the listed URL that starts with https://hooks.freshworks.com/......... 10. Set Rescue to export session data to Freshdesk. Here’s how: a. Go to LogMeIn Rescue and open the Administration Center. b. Select a Technician Group and go to ‘Settings > Exporting Session Data. c. Enter the URL copied in step 9 in ‘Post session details to URL when session is ended by a technician:’ d. In ‘Post session details:’ select the radio button ‘as XML data’. 11. The LogMeIn Rescue widget appears in the ticket sidebar on the Ticket Details page. 12. To take advantage of the integration, a Freshdesk agent clicks on ‘Generate New Session’ to generate a new PIN code. 13. Remote session instructions will be copied to the ticket ‘Reply’ widget. 14. Click on ‘Send’ to send session instructions to the customer. 15. Open your Desktop LogMeIn Rescue console. 16. When the session status turns to “Waiting” in the LogMeIn Rescue’s desktop console, double click the session to connect to the waiting customer. The session turns to “Active” now. 17. When the technician ends the support session, a private note will be added to a ticket. Your LogMeIn Rescue Session details: Session ID: 696753668 Technician Name: John Doe Technician Email: john@gmail.com Customer Name: Stacy End User Platform: Windows 10 Session Start Time : 2019-06-06 05:30:20 Session End Time : 2019-06-06 05:31:47 Total Work Time: 8 Chat Log: CHATLOG:05:30 PM Connecting to: control.app10-03.logmeinrescue.com (95.172.70.144:443)        05:30 PM Connected to Applet (RSA 2048 bits, AES256-GCM- SHA384 256 bits)         05:30 PM Customer Applet is running as a Windows system service.        05:30 PM Switched to P2P       05:30 PM John Doe: hello, this is John from Support. How may I help you?         05:30 PM Stacy: Hi John. The trackpad seems to be not working with my MacBook       05:31 PM John Doe: I will transfer this session to my technician and will have a look at your issue.         05:31 PM The technician ended the session. 18. In LogMeIn “Global Settings’ customs fields are mapped to Freshdesk ticket details as: a. ‘Name of the field’: Ticket Requester Name b. ‘Name for custom field 1’: Ticket Subject c. ‘Name for custom field 2’: Ticket tags d. ‘Name for custom field 3’: Ticket Requester phone numbers e. 'Name for custom field 4': Company Name f. 'Name for custom field 5': Ticket ID