Get access to a Customer's Loyalty related information readily by integrating with LoyaltyLion. Here is what the integration can do 1. Check if your customer is enrolled in the loyalty program 2. Know the customer's current points and the total points pending 3. View a list of all the points recently added to the customer account, along with their current state 4. Add loyalty points and remove loyalty points from the customer account 5. Segment customers based on loyalty points for targeted marketing. 6. Personalize communication according to customer's loyalty points. 7. Reward loyal customers to encourage repeat business and enhance retention. For more details, refer to the below articles: 1. https://crmsupport.freshworks.com/en/support/solutions/articles/50000008313-what-is-loyaltylion-how-can-you-hyper-personalize-customer-experience-with-freshmarketer-loyaltylion-integration-/preview 2. https://crmsupport.freshworks.com/en/support/solutions/articles/50000006152-loyalty-lion-integration-with-freshchat?cloud=freshchat