The official MaestroQA integration for Freshdesk. MaestroQA makes QA software for modern support teams. Our integration with Freshdesk lets teams automatically assign tickets for grading, customize scorecards to reflect their brand needs, and report on team performance. - Etsy, Mailchimp, Peloton, and more use MaestroQA to improve agent performance and enable amazing customer experiences and get results. - MeUndies regularly achieves 96-99% CSAT - Harry’s saw a 50% decrease in audit time - Pipedrive saw a 10x increase in tickets graded Support teams and quality leads love MaestroQA. "...By making my [QA process] more efficient, I was identifying more valuable areas for opportunity & able to lead larger, more targeted projects. During the first 6-8 months of using MaestroQA our average QA score increased from around 70% to 90%. Over the second half of the year, CSAT increased about 11%. We would not have seen those increases if I was still spending a day a week pulling reports and managing my team's daily tasks." Sarah, CX Quality Manager “Maestro allows for seamless grading and review with the ticket and grades sitting side-by-side in addition to allowing the agent to see the scorecard they're graded on right within the review. Agents feel more empowered and energized to resolve any areas of improvement on their own.” Eric Komo, Leadpages, Technical Trainer “I don't know where my department would be without MaestroQA. The program helped my team define an excellent level of support, then worked with us to raise the bar.” Jessica Bright, PlanGrid