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MaestroQA

Improve agent performance & enable amazing customer experiences with Quality Assurance (QA).
Free
OverviewHow to install?Privacy & SecurityNew
The official MaestroQA integration for Freshdesk. MaestroQA makes QA software for modern support teams. Our integration with Freshdesk lets teams automatically assign tickets for grading, customize scorecards to reflect their brand needs, and report on team performance. - Etsy, Mailchimp, Peloton, and more use MaestroQA to improve agent performance and enable amazing customer experiences and get results. - MeUndies regularly achieves 96-99% CSAT - Harry’s saw a 50% decrease in audit time - Pipedrive saw a 10x increase in tickets graded Support teams and quality leads love MaestroQA. "...By making my [QA process] more efficient, I was identifying more valuable areas for opportunity & able to lead larger, more targeted projects. During the first 6-8 months of using MaestroQA our average QA score increased from around 70% to 90%. Over the second half of the year, CSAT increased about 11%. We would not have seen those increases if I was still spending a day a week pulling reports and managing my team's daily tasks." Sarah, CX Quality Manager “Maestro allows for seamless grading and review with the ticket and grades sitting side-by-side in addition to allowing the agent to see the scorecard they're graded on right within the review. Agents feel more empowered and energized to resolve any areas of improvement on their own.” Eric Komo, Leadpages, Technical Trainer “I don't know where my department would be without MaestroQA. The program helped my team define an excellent level of support, then worked with us to raise the bar.” Jessica Bright, PlanGrid
We’re here to help! You can email us directly at team@maestroqa.com or visit www.maestroqa.com to chat with us. Once you've set up an account w/ MaestroQA, log into our dashboard at app.maestroqa.com. Go to the settings tab in the upper right, and click 'Integrations' in the right-hand panel. Then click Freshdesk and follow the instructions on the setup form. Alternatively, this form can be reached though this link: https://app.maestroqa.com/settings/integrations/freshdesk
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support

App Info

Published by Freshworks
about 8 years ago
Supported for

Categories

Data management & Analytics  Surveys & Feedback

Other Resources

Please visit the vendor’s website for privacy policy and terms of use.
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