The Magento 2 Connector for Freshdesk will allow you to connect your Magento 2 store and display customer information on the Freshdesk side. This will help to better search and verify information, as well as provide more effective support. The application by default uses the ticket requester email for searching and looks for information on the Magento 2 store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several Magento 2 stores at the same time and display information for each store. You can sync your stores with Freshdesk account and get updates for contacts and orders. Main features of the application: 1) Providing information about the customer and orders directly on the ticket page 2) Ability to connect multiple stores at the same time and search across all stores 3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email/order 4) Filtering orders. Helps to find the right order if there are too many of them. 5) Links to the customer, order and product pages on your Magento 2 admin panel (you should be authenticated). 6) Webhooks support: Freshdesk can get data about new customers and orders and create/update contacts or create tickets for any contact. Provided information: 1) Customer block: - Name (link on customer page in Admin panel) - Registration date - Total Sales - Group - Country - Default shipping and billing addresses 2) Block of orders: - Order number (link on order page in Admin panel) - Status - Date of creation - Totals (subtotal, tax, shipping, discount, grand total) - Product block - Billing and shipping addresses - Payment and shipping methods 3) Product block: - Name (link on product page in Admin panel) - Price - Quantity - Sku - Product options - Total

1) Install the Magento 2 extension (https://github.com/MorfDev/m2_freshdesk) 2) Generate API Token on your Magento 2 Admin panel (Stores > Configuration > Morfdev > Freshdesk > click on "Generate new token" button) 3) Copy the token and place it on "Magento API Token" field in the App settings 4) Copy the Agent API Key corresponding Freshworks product and place it on the field in App settings 5) Copy your Magento 2 URL and place it on "Base URL" field in App settings. Your Magento 2 store must have SSL certificate and configured for https requests Example of Base URL: magento2store.com 6) If you have subdomain, place it on Subdomain field in App settings. Example of Subdomain: magento2store.com/subdomain