This integration empowers help desk technicians to manage Active Directory (AD) from within their Freshdesk console. They no longer have to struggle with tools like the ADUC or PowerShell to resolve identity and access management related tickets. The capabilities of this integration include, Streamlining permission and access management for AD user accounts with the capability to add or remove AD users from security groups to/from the tickets. This also helps update group memberships and permissions with ease. A seamless, help-desk-driven user onboarding experience through user provisioning templates. Configure role based access (RBAC) for users right while creating their AD user accounts, right from the Freshdesk console. Enables help desk technicians to reset users' AD passwords right from within their help desk console helps to resolve password related tickets instantly. Also enable, disable, lock, unlock and modify the manager and department attributes of a user account from the Freshdesk console. Besides increasing help desk productivity, this also helps boost the organization's productivity as a whole.

Before you begin * Download and install ManageEngine ADManager Plus if you haven't deployed ADManager Plus yet. * If you're an existing user, ensure that you have updated ADManager Plus to its latest version. The integration with Freshservice is supported from versions 7064 and above. * For establishing a secure communication between ADManager Plus and Freshservice, ensure that the host name of ADManager Plus server holds a valid SSL certificate signed by a trusted Certificate Authority (CA). 1. Log in to your Freshservice instance as the admin. 2. Search and install the ADManager Plus plugin from the marketplace. 3. In the page that opens, click the Integrate Now! button. 4. Enter the ADManager Plus URL and click Save. 5. Click Install. 6. After the successful installation of ADManager Plus plugin, navigate to the ADManager Plus icon on the left pane. 7. Copy the Referrer URL displayed on the page, and paste it in ADManager Plus. 8. Navigate back to your Freshservice instance and verify the ADManager Plus URL. 9. Enter and validate the ADManager Plus technician's authtoken. 10. Click Finish. Note: The ADManager Plus admin or help desk technician credentials can be changed if needed.