ManageEngine ADManager Plus
Verified by FreshworksCut down the turnaround times for IAM tickets by resolving them from within your Freshdesk console.
Published by manageenginehelp(about 12 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
This integration empowers help desk technicians to manage Active Directory (AD) from within their Freshdesk console. They no longer have to struggle with tools like the ADUC or PowerShell to resolve identity and access management related tickets.
The capabilities of this integration include,
Streamlining permission and access management for AD user accounts with the capability to add or remove AD users from security groups to/from the tickets. This also helps update group memberships and permissions with ease.
A seamless, help-desk-driven user onboarding experience through user provisioning templates. Configure role based access (RBAC) for users right while creating their AD user accounts, right from the Freshdesk console.
Enables help desk technicians to reset users' AD passwords right from within their help desk console helps to resolve password related tickets instantly. Also enable, disable, lock, unlock and modify the manager and department attributes of a user account from the Freshdesk console. Besides increasing help desk productivity, this also helps boost the organization's productivity as a whole.
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Before you begin
* Download and install ManageEngine ADManager Plus if you haven't deployed ADManager Plus yet.
* If you're an existing user, ensure that you have updated ADManager Plus to its latest version. The integration with Freshservice is supported from versions 7064 and above.
* For establishing a secure communication between ADManager Plus and Freshservice, ensure that the host name of ADManager Plus server holds a valid SSL certificate signed by a trusted Certificate Authority (CA).
1. Log in to your Freshservice instance as the admin.
2. Search and install the ADManager Plus plugin from the marketplace.
3. In the page that opens, click the Integrate Now! button.
4. Enter the ADManager Plus URL and click Save.
5. Click Install.
6. After the successful installation of ADManager Plus plugin, navigate to the ADManager Plus icon on the left pane.
7. Copy the Referrer URL displayed on the page, and paste it in ADManager Plus.
8. Navigate back to your Freshservice instance and verify the ADManager Plus URL.
9. Enter and validate the ADManager Plus technician's authtoken.
10. Click Finish.
Note: The ADManager Plus admin or help desk technician credentials can be changed if needed.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History2.0 (December 2023)
- Security enhancements.
- Option to customize the user creation form.
- New AD management actions.