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Maqsam

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Bring All The Magic Of Maqsam To Freshdesk!
Published by Maqsam(about over 4 years ago)
Free
3.7 (7)
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68
Version History
Version 1.0
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Maqsam is the friendliest and most reliable telephony solution for startups, SMEs, and growing businesses in the Middle East, North Africa and beyond! Get the most seamless marriage of cloud-telephony, support desk and CRM with Maqsam's Freshdesk CTI integration. Take your productivity to new heights by bringing together by uniting your team's activities and focus on one beautiful Freshdesk interface with all of Maqsam's connectivity working seamlessly for you in the background. We understand that small, thriving and even enterprise companies always need to be conscious of their spending while increasing their efficiency. That's why Maqsam, unlike other solutions, is designed to provide the most powerful features, and that too at the best value and without breaking the bank! Erase virtual borders and allow your customers to reach you from Saudi Arabia, United Arab Emirates, Jordan, Kuwait, Bahrain, Egypt, United States, United Kingdom, and hundreds of other calling destinations. **Here's what you get right out of the box with Maqsam:** - Click-To-Call your customers with speed. - Make and take calls right from Freshdesk, no additional hardware or apps needed! - See incoming calls get detected and a new ticket pop-up auto-magically right before you take the call. - Log all customer interactions and conversations with high-quality recording right in the app. - Missed a call? No problem. Go through your call logs and history with ease. Get your FREE TRIAL TODAY by visiting http://www.maqsam.com
Step 1: Sign-up at Maqsam: Go to https://maqsam.com or contact us at hello@maqsam.com to get you account set up Step 2: Install the App from Freshdesk Marketplace. Go to the Marketplace, search for Maqsam and press install. You should now see the app icon in the Freshdesk interface’s sidebar. Step3: Enable the Maqsam integration. - Go to your account settings (https://portal.maqsam.com/en/account/edit) on Maqsam. And navigate from the `Integrations` card to `Freshdesk`. Enter your domain and API key and click on update. - You should now have the ability to `Associate Users`, in this modal you can associate your Maqsam and Freshdesk users to correctly manage creating and assigning tickets. Associate your users and press save. - You may also want to configure your ticket defaults, click on `Configure Default Ticket Fields` and configure your defaults. - Click on `Update and Enable` button to get started. You can disable or update the integration at any point. Support: For any support or further inquiries contact us at support@maqsam.com
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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