Maven AGI Co-Pilot
Not governed by Freshworks Freddy AIAs a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
AI powered agent co-pilot that saves you time, money, and sanity
Published by support(about 11 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Maven helps customers deploy the power of AI to improve the support experience. It helps answer questions instantly, suggest follow ups, and take action. Maven helps:
* Save Costs: By automating support workflows with AI agents, customers can reduce support costs by up to 75%.
* Improve Customer Experience: The AI-driven approach provides personalized and instant support, offering a delightful experience for your customers.
* Empower Your Agents: The Agent Co-Pilot system assists human agents in crafting perfect responses, freeing them up to focus on complex, higher-level tasks.
* Proactive and Predictive Support: leverage AI to anticipate customer needs and provide proactive guidance, preventing problems before they arise.
* Drive Revenue: Maven can transform support operations from a cost center into a strong revenue driver through effective cross-selling and upselling.
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To set up Maven follow the instructions below:
1. Set up an account on www.mavenagi.com.
2. Visit Integrate > Freshdesk Settings in the Maven dashboard setup and copy the Agent API Key.
3. In Freshdesk, install the Maven AGI Co-Pilot application and paste the Agent API Key in the settings page
The Maven Agent co-pilot will be available in the Freshdesk ticket sidebar.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History3.0 (February 2024)
- More granular feedback controls
- Bug fixes and performance improvements
2.0 (December 2023)
Bug fixes