Mercado Libre
Verified by FreshworksManage claims and follow up on questions and post-sale messages from MercadoLibre, inside Freshdesk.
Published by Freshworks(about 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Close more sales by improving the efficiency of your customer support team. By installing the MercadoLibre app, tickets will be created any time a MercadoLibre event takes place. Agents will have all the information they need about the product and order right inside Freshdesk without having to go back and forth between platforms, making customer support a much simpler task.
You can select the MercadoLibre events to trigger the creation of tickets:
- Questions posted on MercadoLibre product pages.
- Purchases.
- Post-sale messages from your customers.
- Claims opened by your customers.
Benefits of using the app:
- Rest assured that all your MercadoLibre questions and messages are addressed.
- Questions posted on your product pages are created as Freshdesk tickets.
- Contact your customers as soon as they purchase.
- Respond to your customers’ post-sale questions from Freshdesk.
- Respond to claims from Freshdesk.
- Define the default field values for tickets created from questions, sales, and post-sale messages.
- Agents can see all the product information they need inside the Freshdesk ticket.
- Agents respond from Freshdesk and users see the response in MercadoLibre.
- Keep a history of the questions and sales made by customers, as well as agents’ responses in your tickets.
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You can find install instructions here:
https://support.freshdesk.com/en/support/solutions/articles/50000009007-mercadolibre-integration-for-freshdesk
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Enter your Freshdesk URL to proceed
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Version History3.0 (September 2023)
Bug Fixes
2.0 (September 2023)
* You can now configure the "Product" field on the app settings page.
* The "Ticket status" field was previously treated as a string, which would have caused errors when creating tickets. I've changed it to a number, which is the correct type. To apply this change, please visit the edit page for all configured status fields and simply click "OK" again.
* The "Company" and "Requester" fields have been removed. These fields cannot be set because the requester is managed by the application. Allowing these fields to be set would result in errors during ticket creation.