We believe that humans are always going to be at the centre of customer service, so we empower them with automation to: - Boost productivity - Halve onboarding times - And ensure faster and better replies to customers - in line with your communication guidelines. It runs autonomously across all text-based communication channels, continually improves over time and is compatible with just about any language. A problem shared is a problem halved, right? Automatic Categorization: Within seconds a ticket’s arrival, Miuros Assist automatically populates your ticket fields. It learns from the way you’ve categorized in the past and reacts to behavioural changes as time goes on. Triaging and rerouting in a smarter way reduces human intervention to make work less labour-intensive. Canned Response Recommendation: Assist uses Natural Language Processing to index your library of canned responses and scan the content of each ticket. Assist recommends macros that best match each specific customer request in your Freshdesk interface. Assist learns from your actions and improves recommendations over time. Smart Features: Preview a macro’s text by mousing over the recommendations and search results - including ones based on dynamic content - and apply them with one click. Our powerful, typo-tolerant search engine allows you to find macros not only by title, but by content too, to give you that extra efficiency boost. The icing on the cake: you’ll get a warning sign if a specific macro has already been used with a customer in any of his/her previous tickets.