Freshworks Marketplace

App cover art submitted by the app developer that represents the app

ModulesGarden Freshservice For WHMCS

Empower your clients to use Freshservice tools in WHMCS while you manage tickets in Freshservice.
Published by Modulesgarden(about 3 years ago)
Supported for
Visit Site To Install
OverviewInstallation InstructionsPrivacy & Security
ModulesGarden Freshservice For WHMCS is a module centered on ensuring an intelligent service management by introducing the top-rated Freshservice toolkit directly into your WHMCS. It will help your clients avoid the bother of switching between both platforms in order to keep their tickets under advanced control. This module will enable your customers to open tickets in any of the available Freshservice departments, manage the existing ones as well as preview the history of recent tickets straight from within your functionally enhanced client area. At the same time, your teams will get to enjoy the practical ability to monitor and handle all WHMCS tickets in the admin area of Freshservice. In addition to that, you can easily set up relations between custom client fields in WHMCS and Freshservice so as to export all account details in a fully automated manner. There are several tricks to smarten up your service delivery, and you have one right in front of you. Add a fresh twist to your IT helpdesk with our powerful in its simplicity Freshservice For WHMCS, and make a big hit with your clients! Client Area Features: * View Freshservice Departments * Manage Existing Tickets * Open New Ticket * Fill Out Freshservice Ticket Fields * Assign Owned Service To Ticket * Attach Files To Ticket * List Recent Tickets Admin Area Features: * Manually Export To Freshservice: * WHMCS Clients * WHMCS Tickets * Define Module Behavior: * Show Solved Tickets * Update Client Credentials * Define Replies Order * Define Available Support Departments * Define Client Service Field * Define Client ID Field * Define Ticket Status Colors * Configure And Test Server Connection * Toggle SSL Verification * Define Client Fields Relations * View Logs Integration: * Automatically Export To Freshservice: * New Tickets * Clients On Tickets Creation * Synchronize Ticket Responses Between WHMCS And Freshservice * Transfer Ticket Fields Settings * Transfer Client Custom Fields Details * Transfer Custom Ticket Statuses General Info: * Custom Templates Support * Multi-Language Support * Supports PHP 7.2 Up To PHP 7.4 * Supports WHMCS Themes "Six" And "Twenty-One" * Supports WHMCS V8.0 And Later * Easy Module Upgrade To Open Source Version

App Details

Categories
Ticketing & Automation

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

For more information, visit the official page of ModulesGarden Freshservice For WHMCS: https://www.modulesgarden.com/products/whmcs/freshservice Detailed instructions on how to install and configure the module can be found in this step-by-step Wiki manual: https://www.docs.modulesgarden.com/Freshservice_For_WHMCS

App Details

Categories
Ticketing & Automation

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support

App Details

Categories
Ticketing & Automation

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

close modal
close modal
Go to Developer Portal