Connect, integrate, and synchronize your support and project management workflows. Bridge Works' Freshdesk-to-Monday.com connector ensures that tickets become actionable tasks (Items) in Monday.com, making it easy to bridge customer support requests with tasks across teams. Key Features 1. Direct Ticket-to-Task Integration: Integrate Freshdesk with Monday.com to create or link tasks (Items) from any ticket. Choose the specific workspace, folder, and board for precise task organization. 2. Transfer Notes and Attachments: Include existing ticket notes, replies, and attachments when creating or linking tasks in Monday, ensuring your team has full context. 3. Custom Language Support: Need the connector in a language other than English? Just request, and we'll deliver. 4. Automatic Syncing Options: Synchronize important information effortlessly. In the app settings, users can specify what information to sync: - Send private notes from Freshdesk to Monday as updates - Send public notes from Freshdesk to Monday as updates - Send client messages from Freshdesk to Monday as updates - Send new attachments from Freshdesk client messages to Monday as updates Most users leave these settings ON to ensure all relevant details are linked across platforms. Perfect For SaaS Companies: Integrate support workflows with development tasks. E-commerce: Link customer inquiries to operational tasks for faster resolutions. IT and Managed Service Providers: Connect technical issues to specialized teams. Telecommunications: Synchronize service tickets with engineering teams. What’s Next? On our roadmap, we’re working to introduce syncing Monday updates back to Freshdesk, keeping your support agents informed about task progress. Need More? Request Custom Features! For support, custom features, or expanding the app’s functionality, reach out via our email. We're here to help integrate the tools you rely on.