Monday integration for Freshdesk
Verified by FreshworksConnect Freshdesk tickets with Monday items for streamlined support and project management.
Published by BridgeWorksapps(about 2 months ago)
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Connect, integrate, and synchronize Freshdesk Tickets with Monday Items/Task.
Send Freshdesk ticket content and comments to Monday items/tasks. Two-way sync (sending Monday item/tasks content and updates back to Freshdesk) coming in January 2025
Bridge Works' Freshdesk-to-Monday.com connector ensures that tickets become actionable tasks (Items) in Monday.com, making it easy to bridge customer support requests with tasks across teams.
Key Features
1. Direct Ticket-to-Task Integration: Integrate Freshdesk with Monday.com to create or link tasks (Items) from any ticket. Choose the specific workspace, folder, and board for precise task organization.
2. Transfer Notes and Attachments: Include existing ticket notes, replies, and attachments when creating or linking tasks in Monday, ensuring your team has full context.
3. Custom Language Support: Need the connector in a language other than English? Just request, and we'll deliver.
4. Automatic Syncing Options: Synchronize important information effortlessly. In the app settings, users can specify what information to sync:
- Send private notes from Freshdesk to Monday as updates
- Send public notes from Freshdesk to Monday as updates
- Send client messages from Freshdesk to Monday as updates
- Send new attachments from Freshdesk client messages to Monday as updates
Most users leave these settings ON to ensure all relevant details are linked across platforms.
Perfect For
SaaS Companies: Integrate support workflows with development tasks.
E-commerce: Link customer inquiries to operational tasks for faster resolutions.
IT and Managed Service Providers: Connect technical issues to specialized teams.
Telecommunications: Synchronize service tickets with engineering teams.
What’s Next?
On our roadmap, we’re working to introduce syncing Monday updates back to Freshdesk, keeping your support agents informed about task progress.
Need More? Request Custom Features!
For support, custom features, or expanding the app’s functionality, reach out via our email. We're here to help integrate the tools you rely on.
App Details
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App Details
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Developer Resources
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Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
App Details
Categories
Developer Resources
Marketplace Resources
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Version History
This is the first version. Release notes not yet available.